The service-management layer that moves customers from the door to the right teller — across every Ecobank branch. Launching soon.
From the ticket a customer takes at the door to the teller who serves them — BSM keeps the flow visible, fair, and fast at every branch.
Tickets flow first-come-first-served across counters, with real-time wait times, elevation for priority cases, and recall for missed turns.
A branch tablet issues tickets in nine languages; the customer display calls the next number — each device securely enrolled to its branch.
Each teller sees only their queue, calls the next customer, and completes service — with live wait-time and counter stats as they work.
Customers see their place in line and live wait times, so the floor feels orderly and no one wonders when their turn will come.
Wait times, volumes, and service performance roll up by branch and country, so operations teams can see where the floor needs attention.
One consistent service experience across branches and markets — in the customer's own language, from the biggest city branch to the smallest.
BSM is rolling out across the Ecobank network. Staff sign in, and branch devices set up in minutes.